FAQs

 

From the time I place my order, how long will it be before I receive it?

Please allow 7 - 22 business days for delivery. 

Why is it taking long for me to receive my order? 
In order to bring you competitive prices and inexpensive shipping options, shipping times may vary.

I haven't received a shipping confirmation email. Will I receive one?
Yes. Everyone will receive a confirmation email when their order has shipped. Check your spam inbox to see if it's there. If it has been 5 business days since you've ordered, and you still have not received your shipping confirmation email, please contact us at support@stuffwithcats.com. Note: Products in high demand may take longer than 3 days to ship out, therefore, it may take a bit longer to receive a shipping confirmation email. 

Will I receive a tracking code?  
Most shipments come with tracking codes. Your tracking code will be in your shipping confirmation email. Check your spam inbox to see if it's there. If you have not received your confirmation email, or if the tracking code was not in the email, please contact us at support@stuffwithcats.com 

What's your return policy?
All orders are final sale. Please make sure to read the description of the product and check the sizing chart (for clothing) before making a purchase. 

How do I cancel my order?
If you want to cancel your order, we must hear from you in the 24 hour period from when you first placed your order.  Please contact support@stuffwithcats.com in the 24 hour period to cancel your order. 

Only part of my order showed up. Where is the rest of my order?
Don't worry, we didn't forget about the rest of your order! Your order may come from different warehouses, therefore certain items may arrive before the others.  

My order is missing parts or is broken. What do I need to do?
Please contact us at support@stuffwithcats.com We will be happy to help you. 

I have a comment/question. How can I contact you? 
If you have any comments or questions that are not answered on this FAQ page, please feel free to contact us at support@stuffwithcats.com. We will get back to you as soon as possible!